Defensive Training Solutions Policies
Defensive Training Solutions strives to be the best firearms and personal protection company on the planet. Below are our training policies and procedures.
Refunds / Deposits:
We have a no refund policy here at Defensive Training Solutions due the simple fact that we have a limited number of seats for each class. Please make sure when you sign up for a class you are able to attend. When you register for a class and then cancel that means someone else could have taken your seat in that particular class. A deposit is required to hold your spot in a group class. If cancellation becomes necessary due to low attendance, weather etc, we will make every effort to inform clients in a timely manner, and a full refund will be issued, or the client may reschedule in to another class at their option. Private instruction clients are required to make a non-refundable deposit equaling 50% of cost of class. Class minimum size is usually 4 people and most likely the class will be cancelled if we have less than 4 people signed up, for seminars the minimum number is 10 attendees.
At Defensive Training Solutions safety, especially on the range is our number 1 priority. We reserve the right to ask anyone not observing the safety rules or behaving in a belligerent manner to leave the range or the classroom in order to secure the safety of other students. This includes individuals under the influence of controlled substances, alcohol etc. All students will sign a waiver of liability before class. Students will also be required to certify in writing that they are not a prohibited person as listed below.
We use dummy ammunition for all classroom work for training in loading and unloading etc. Students carrying firearms will be asked to leave their firearms in their vehicles until after class or in the safe that is usually provided by the instructor. NO EXCEPTIONS ~ This includes instructors conducting the class!
~ We have an absolute NO LIVE AMMUNITION IN THE CLASSROOM for all firearms classes.
~ We have an absolute NO GUNS IN THE CLASSROOM policy for all Reloading classes.
Anyone attending class under the age of 18 must be accompanied by an adult. Defensive Training Solutions will not be responsible for minors while in class and should it become necessary for the instructor to remove a minor from class, a parent or guardian will need to be available. Minors also cannot legally sign our liability waiver, so a parent or guardian also need to be available to sign the document.
Courses, Test and Passing Grades:
NRA Courses are performance based courses, Candidates must possess the knowledge, skills and attitude necessary for the training they are signing up for. Attitude being the most important. Some classes do have prerequisites and/or qualifications that you must pass in order to take the course. If you're not sure please contact us. You do not pay and automatically pass training, You pay to have the opportunity to pass.
Courses, Venues & Prices
All classes, courses and seminar prices are based on our cost, cost of materials and other factors that may change depending on venue, location, date and availability etc. Every class has it's unique requirements and cost which is why you may see the same class listed at different pricing at different locations.
Inclement Weather Cancellations
Unless otherwise notified you should assume that classes will occur regardless of weather conditions. There is so much that goes into the planning, venues, instructors, resources and scheduling of all our classes that we will very rarely cancel a class due to weather conditions. So you should assume that unless you hear from us that the class you signed up for will occur regardless of weather conditions. In the event, Defensive Training Solutions does cancel a class, we will reschedule students into other scheduled classes if they are not already full. Regardless of weather conditions, if you are no show to class you will forfeit your deposit.
Under Federal law Defensive Training Solutions can not train any individuals who:
- Are Convicted felons that have not been annulled or pardoned.
- Are under indictment in any court or have been convited for a crime punishable by imprisonment for a term exceeding one year
- Are fugitives from justice
- Use or are addicted to any unlawful controlled substances
- Have been adjudicated as a mental defective or have been committed to any mental institution.
- Are illegal aliens
- Who have been discharged from the military under dishonorable conditions
- Have renounced their United States citizenship
- Are under a court order restraining them from harassing, stalking, or threatening an intimate partner or child of the intimate partner
- Have been convicted of a misdemeanor crime of domestic violence.
- Are under the influence of any substances that may hinder or impede their actions in handling a firearm safely.
The NRA & Defensive Training Solutions cannot provide any assistance in training foreign persons due to conflicting information from the U.S. Government regarding regulations pertinent to foreign persons and arms training. In view of the above, we regret to inform you that NRA & Defensive Training Solutions cannot renew NRA firearm trainer credentials for any foreign national unless they have written permission from the U.S. State Department or they currently have permanent residency status.
Commitment to Client Confidentiality
Defensive Training Solutions is a group of experienced professionals dedicated to bringing the Highest quality of service to our clients. We strongly believe in our ethical and legal obligation to protect our clients' privacy. The firms commitment and approach to client confidentiality distinguishes us as a leader in firearms instruction and investigations.
By the very nature of our work, we are called upon to manage many of the most personal, private, and sensitive issues in a clients' life. We understand that they expect us to honor the confidentiality of all practices, procedures and information learned during the normal course of doing business.
We fully anticipate to be held to those expectations. In fact, we commit to exceed them. Defensive Training Solutions takes seriously its commitment to client's confidentiality and it is truly what sets us apart.
Defensive Training Solutions operates in full compliance and cooperation with all local, county, state and federal laws. We are not affiliated with any County, Local, State or Federal Law Enforcement Agency.
Class Payment Options
When you sign-up for a class with Defensive Training Solutions you will get payment options depending on the class. All classes except some seminars like Refuse to be a Victim require a deposit ranging from $40 to $100.
You will have the option to pay by Credit Card, PayPal or the Pay Later option. The Pay Later option has 2 choices of Mailing in a Payment or Calling in a Payment. Deposits must be received at least 2 weeks prior to the class so we can order student packets for you. No packets will be ordered for students who have not sent in or paid the deposit. Please note that you can also make Credit Card Payment via PayPal without an account and without divulging credit card information to us, which reminds me, FOR SECURITY PURPOSES NO CREDIT CARD DATA is STORED ON THIS SITE.
On The First Day of the Class.
Final payment for the class is due on or before the day of the class. Partial payments can be made by logging into your account and clicking on "My Classes" then Payments. If you are making the final payment at the beginning of the class it must be in cash ~ no exceptions. Occasionally the instructor conducting the class may have the capability to accept Credit Card payments in the classroom, please inquire before class if your instructor will have this capability if paying by Credit Card.